Help Center

Frequently Asked Questions

As soon as we receive your order, we’ll send out confirmation to your email address, this just means we’ve received your order in our system and we’ve pre-authorised your payment method ready for your purchase.

I placed my order but did not receive a confirmation email. Why?

If you recently placed your order and didn’t immediately receive a confirmation email from us, then there might be a few issues we can look into: 

  1. Our emails might be going to your junk or spam folder
  2. There might have been a misspelling when you entered your email address during checkout
  3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren’t going through.

To be on the safe side, we encourage our customers to provide an alternate email to info@luxurypram.co.uk

We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we’ll process the charges and prepare to ship your order. 

 

In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.

Some of our deliveries our couriers require a contact number to ensure a smooth delivery of your order. We won’t give to anyone else, it’s kept private and confidential. Plus if there’s any issues with your order we can contact you quickly and easily.

Absolutely. luxurye-tech.co.uk strives to provide our customers a safe and smooth customer experience. This site uses SSL encryption technology that so that you never have to worry about credit card safety.

You can use various payments gateways, these include MasterCard, Visa, American Express, Amazon Pay, Google Pay and Apple Pay. 

 

You can view all the payment gateway icons at checkout.

We deliver to the United Kingdom only.

Please Note: There may be additional charges for ‘offshore domestic regions’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

No sorry, currently we only deliver within the United Kingdom.

Usually within 48 hours of processing your order but it can vary for different suppliers.

Usually 4-7 business days, however some larger items can take longer. 

Unfortunately not, we cannot deliver to PO Boxes.